ALTURES SIRIUS INCIDENT MANAGEMENT

“ITIL is not a tool or a solution. A framework of best practices offers a means to an end. Implementing ITIL can definitely help better align IT Service Management processes, and measure, govern, and report on support activities in accordance with business goals and globally accepted standards”

Proud Botswana Solution

There are hundreds of expensive ITIL-certified solutions available, but there is absolutely no guarantee that such a so-called excellent solution would provide superior service delivery, support, and productivity. Business today requires an affordable Service desk solution that is not only flexible and configurable to adjust your ITSM processes in accordance with ITIL standards but also to cater for non-IT related service delivery. 

Without being caught with the terms “ITIL-certified” and “ITIL-ready”, we developed a flexible service desk system that simplifies BUSINESS service delivery management.

We used common sense with best business processes to align services with business needs and developed Siirus Service Management processes into a robust framework to cater for  Businesses in Botswana/

Service Desk is not just a tool for IT service delivery but  a tool to improve service delivery across all divisions and departments within an entire organisation .

Support EXTERNAL and INTERNAL CUSTOMERS with ALTURES SIRUS INCIDENT MANAGEMENT

Your service desk system is supposed to make CUSTOMER MANAGEMENT     easier, not harder.

Since Altures SIRIUS is 100% on the cloud, there is nothing to install or maintain. All you need is internet connectivity.

WE HELP YOU  TO KEEP FOCUS ON YOUR CORE BUSINESS!

Sirius Dash Board

For more information and a no obligation demo please contact us.

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or send an email to jay@altures.com

Cell No +267 71 70 2525